Retap offers a lifetime warranty
The lifetime warranty enables you to receive a new, similar product of the broken one, if your Retap Bottle accidently should break.
The Lifetime Warranty applies to the different Retap Bottle sizes 0.3L, 0.5L and 0.8L. Please keep your lid, we only replace the broken bottle.
The lifetime warranty covers 1 range. This means that the warranty can only be used once per item. The transaction is an exchange of goods, and no money will be refunded.
The Lifetime Warranty is only valid within the EU (+ Switzerland & Macedonia).
We use GLS, thus your package will be delivered to a selected GLS shop. The shipment can be tracked with a Track & Trace number, which you will receive with the confirmation that your order has been shipped.
If you live in Denmark, your replacement bottle will be shipped to the closest GLS shop. If you have any preferences for a GLS shop, please write us which one you want us to ship your replacement bottle to.
The Lifetime Warranty applies to all Retap Bottles. The Carafe and drinking glasses are excluded from the warranty.
You must have a pre-registered "My Retap Account" to activate your Lifetime Warranty. Without a registration the warranty does not apply.
To make use of the Lifetime Warranty, please upload a picture of your broken bottle under the login section. Once uploaded, we will send you a "free product code" witch you can then use in the shop when checking out. Standard shipping fees apply.