FAQ

• How sustainable are the Retap products exactly?

  An independent research made by Carbon Footprint Ltd shows that it is possible to save 17.9 kg CO2e every year when using a Retap Bottle instead of a standard 0.5 L PET plastic bottle. After refilling a Retap Bottle nine times, the environmental impact will be lower compared to using one single-use plastic water bottle.

• How sustainable are the Retap lids exactly?

  The Retap lids are 100% safe and suitable for reuse. The standard lids are made of thermoplastic elastomer (TPE), which is a material completely without PVC, bisphenol A (BPA) and phthalates. We have carefully selected this material due to its low environmental impact and because of its physical abilities.

• Can I trace my order?

  Yes, when your order has been shipped we will send you a shipping confirmation email with a unique tracking number so you can follow the progress of your parcel online.

• When ordering, do I receive a confirmation afterwards?

  Whenever you order an item from us, we will send a receipt by email to show your order has been received. If you haven’t received an order confirmation within 2 hours, please check your spam mail. If you really haven’t received the email from us, please email: webshop@retap.dk and we will help you.

• What are your return policies?

  You have 14 days to cancel your purchase and return the product to us. The right of cancellation is applicable from the date when you receive the goods. To exercise the right to cancel, you must notify us within 14 days from reception of the product. If you want to cancel your purchase, please contact us at webshop@retap.com

• How do I return my products?

  To return goods to us, please send an email to: webshop@retap.com with your order number. We will after receiving the email send a shipping label back to you with more instructions on how to return a parcel.